Frequently Asked Questions

With every problem, there are lots of questions to be asked. Here's a sampling of some of the more popular...

Popular Questions

"Can I drop off my computer for repairs?"

We do not have a storefront. If you do not wish to have the service performed at your place, we can arrange for a pickup, repair, and delivery that fits with your schedule.

"Can you get rid of viruses on my computer?"

We can attempt to remove viruses, spyware, trojans, malware, hijackers, and the multitude of other malicious code that is being introduced on a daily basis. This process can take considerable time and still be unsuccessful. If attempts are unsuccessful, it may be suggested to back up data files, erase the hard drive, and reload all software.

"My computer crashed. Is my data lost?"

Not necessarily. A computer crash can mean many different things. We can recover data from working hard drives. If the hard drive has a mechanical or electronic failure, attempts at data recovery will be greatly hampered.

"How do I protect my computer?"

There is no way to guarantee 100% protection. The best chance is achieved by combining Internet security software, safe web-surfing and e-mail practices, a regular data backup plan, routine maintenance, and periodic inspection by a professional.

"Should I buy a new computer?"

That all depends on what you use the computer for and why you are considering a new one. Gamers are the ones who require the newest and fastest equipment on the market. Usually, a computer is designed to last 3 -7 years depending on its original level of quality. Many upgrades and repairs can be relatively inexpensive. Restoring a computer's hard drive to the original factory image can solve most of your computer problems. Let us help you decide.

Contact Information

Phone: (360) 329-2876
Email: support@pinnacle-pc.com
Address: P. O. Box 324, Cosmopolis, WA 98537